Payment methods:

At Tirendo.pt you can choose one of following payment methods:

1

 Credit card [Ir ao início]

Here you can easily pay with VISA, MasterCard or Maestro.
Your card will be charged when your order is made. As your credit card information go through a SSL process, we ensure the highest level of security when purchasing with us. All personal data is encrypted and cannot be seen or ready by anyone.

2

 PayPal [Ir ao início]

If you choose to complete your payment with PayPal, at the end of your order you will be routed to PayPal. If you already have an account at PayPal, simply log in and confirm your order. If you have not used PayPal before, you can register as a guest or create a new account, and then confirm your order. 
Once we have registered the payment, your order will be sent. Usually, it only takes a few minutes before we register your payment by PayPal.

Once your order is made through PayPal, you will receive an order confirmation. Please note, that in rare occasions, it may occur processing problems at PayPal, which we cannot influence. Note that a transaction through PayPal will be issued from our webpage, you cannot go to PayPal’s webpage to complete your order, then we will not link the payment with the order. Please keep this in mind when choosing PayPal as your payment method. 

If you choose to return your goods, your amount will be transferred back to your PayPal account. What do you do when your money is back in your PayPal account? – Keep them in your account for further use, or transfer the amount to your bank account – it is your choice. This is options you have in your PayPal account. This is beyond our control.

Delivery and fitting

A. Delivery

1

 What is the delivery cost? [Ir ao início]

At Tirendo the delivery is free of charge.

2

 Who are our logistics partners? [Ir ao início]

The delivery is made by Deutsche Paket Dienst (DPD). In certain occasions, it may also be made by GLS. Both are specialized in the field of tyre supply and have a close collaboration with us.

3

 Where can I get my tyres delivered? [Ir ao início]

We offer two alternatives for delivery:

  1. To your billing address or another stated address
  2. To one, of your choice, of our fitting partner

4

 What is the delivery time? [Ir ao início]

The delivery time partially depends on when we receive your payment, however, it generally takes about 2-5 business days.

5

 Can I pick up my products myselft? [Ir ao início]

No, unfortunately this option is not available. The two alternatives for receiving your products are described above.

6

 What happens if no one is present when the products are delivered? [Ir ao início]

We will attempt to deliver three times. After the first attempt, our logistic partner will leave you a message. Using the contact information provided, you can arrange a time for the next delivery.

B. Fitting

1

 How do I find my fitting partner? [Ir ao início]

You can easily find a fitting partner by entering your zip code. The tyres will be delivered to the fitting partner ready to be installed.

2

 What is the price of installation? [Ir ao início]

Prices for installation vary depending on fitting partner. You will see the prices when ordering. We apologize for any short-term price changes made by the fitting partner. As the fitting partner decides the prices of their services, we cannot guarantee that the prices will be the same as when making the order.

After purchasing

A. Cancellation

[Ir ao início]

By law you are entitled to cancel this contract within fourteen days without having to state your reasons, but at Tirendo we actually accept cancellations up to 30 days. For the purchase of goods, the cancellation period is fourteen days starting on the day when you or a third person named by you, other than the carrier, took possession of the goods. If goods ordered are delivered in partial shipments, the period starts on the day of receipt of the last goods; if the contract for the delivery of goods stipulates several partial shipments or lots, the period starts on the day when the last partial shipment or lot was received;

In order to exercise your right of cancellation you have to inform us (Tirendo Holding GmbH, Pappelallee 78/79 10437 Berlin, E-Mail: support@tirendo.pt) about your decision to cancel this contract giving a clear statement (e.g. by mail or email). For additional information, please see our Return Policy page.

B. Complaints

[Ir ao início]

If you want to return a product please contact us by e-mail support@tirendo.pt

We will process your request as soon as possible and offer free returns and/or a new delivery free of charge.

C. Right of return

[Ir ao início]

Tirendo offer a 30 day return policy from the day you received your goods.

Further information can be found in our general terms and conditions

If you have any questions please contact our customer support at support@tirendo.pt.

We will get back to you as soon as possible

D. Warranty

[Ir ao início]

For information regarding warranty please see the general terms and conditions

If you have any questions, please contact our customer support at support@tirendo.pt

We will get back to you as soon as possible.

 

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